Returns
Our 14 day "no quibbles" guarantee

Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened, with any seals and shrink-wrap intact, and we will issue a full refund for the price you paid for the item. Please note: we can only accept the return of opened items if they are faulty. We do not refund delivery charges in the event of a "change of mind" purchase and the cost of returning the items is your responsibility.

When goods leave our warehouse they are checked to make sure they are intact before shipping. If they are damaged when they arrive, it is therefore damage that has occurred in transit.

If you need to return goods for any reason, whether they have been damaged in transit, are faulty or you have simply changed your mind, please contact us by email on Info@Mustav.co.uk, and we will be in touch with details of how to return goods safely and securely to us, and to discuss details of the refund available.

For your protection we recommend that you use a recorded delivery service. Mustav are not responsible for returned items lost in the post or insufficient postage paid.

Shipping

Rates

Where is my order?

If you are waiting for your order to arrive there could be several reasons why it has not done so. If you ordered items which were not in stock and have had to be ordered for you, then we cannot despatch them until they arrive. We are dependent on the suppliers filling the order as quickly as they can and sending it to us.

We aim to despatch items within 4 working days of order, or within 4 working days of their arrival at our warehouse.

If you need to check your order status, you can do so in My Account. If the order status is set to Pending, then your payment has not yet been processed. This may be if you have sent a cheque which has not yet cleared. If it is set to Updated, then your credit card payment has been accepted but your order has not yet been sent. If it is set as Processed then your order has been processed and is waiting to be packed up. If it is set to Delivered then your order has been sent.

For orders within the UK, please allow 5 working days for delivery.

For orders to Europe and the rest of the world, please allow 12-14 working days for delivery.

Despite our efforts, there can sometimes be unforeseen delays in delivery. It may be worthwhile contacting your local postal sorting office as it's possible they've already tried to deliver your package, but were unable to.

You should also check that the delivery address is correct. Click the "View Order" button next to the order to check the delivery address.